Certified Technician Training

We offer manufacturer-authorized training in a variety of different products using three distinct methods:

Self-paced Home Study Courses
Classes taught by Professional Staff Trainers
Classes taught by Authorized and Certified Trainers in various geographic locations in the US and Canada

Learning Management System

Our system employs the use of an online Learning Management System (LMS) to administer, assess, and track all training courses and certifications. All students must be able to access the Internet via a broadband connection and a Windows-based PC. A minimal computer able to perform training functions would meet the following criteria:

500 MHz processor.
Internet Explorer 5.0. (Users who use AOL™ to access the web must open a separate IE window.)
800 x 600 screen running at true color resolution.
Sound card & multimedia speakers (or headphones) with adjustable volume .
Firewall and browser adjusted to allow all content from http://wise.gilbarco.com.
Attached printer (if printing certificates).

All students must have a current and valid personal email address. The Training Department will communicate with the student directly with course instructions and administrative matters. Students without an email address can easily obtain a free email address through online services such as Yahoo, MSN, and Hotmail. The Training Department does not officially endorse or recommend any particular service.

Beginning March 1, 2006, all technicians will receive a new LMS technician number. This number will reference ALL of the technician’s training records across all product lines. The technician will use this number when calling Technical Support or the Training Department. The technician will be able to continue using their old technician numbers for the remainder of 2006, but will receive a more timely response by using their new LMS technician number.

Regardless of the course into which a student is enrolled, he must successfully complete the online LMS orientation course prior to being able to complete a certification course; this will be in addition to any other prerequisites of an individual course. The orientation course is 15-30 minutes in length and includes a test which must be passed with an 80% or greater score.

The student will be solely responsible for the following with regard to the Learning Management System:

Keeping vital statistics updated (address, phone, e-mail, and so on) within the system.
Having their Service Manager notify the Training Department when changing employment (student may not change this themselves in the LMS)
Printing their own certifications (the Training Department no longer mails certification diplomas or cards*). The Technician’s Technician number appears on each certificate.
Maintaining certification (all GVR products require some type of recertification – see RECERTIFICATION below).

Tuition

All self-paced and GVR Staff-led courses will require that tuition be paid in advance of the course. For these courses, all necessary electronic documentation and online fees are included in the tuition amount. Because of state tax requirements, paper-based manuals may require an additional fee (which will be taxed according to the location of the student). See Course Registration Form for pricing.

Payment may be made in the form of a check made payable and mailed to:

Gilbarco Veeder-Root Technical Training
Mail Stop F-43
P.O. Box 22087
Greensboro, NC 27420-2087

Gilbarco Veeder-Root Technical Training does not regulate tuition costs for Distributor-based Certified Trainers (CT). Tuition for CT-taught courses may vary according to the geographic location of the trainer or other factors. See the attached CT Matrix and contact them directly for tuition amounts or scheduling information. Tuition for CT courses will be sent directly to the Certified Trainer.

Cancellation

Applies ONLY to Factory Classroom-taught Courses. The Training Registrar must be notified at least one week in advance of the course to receive refund of tuition. Gilbarco cannot be held responsible for penalties incurred by airline ticket cancellations or schedule changes.

Occasionally (but not often), emergencies or low enrollment in a class will force us to cancel. We will contact you with no less than two weeks’ notice in this event. Do not book non-refundable airline tickets.

Prerequisites

Many Certified Technical Training courses require that the student complete an online module prior to attending the training event. If this is required, the student MAY NOT attend the instructor-led session until the online course has been completed, regardless of the distance traveled. No refunds will be made for students who do not successfully complete the online coursework.

Recertification

All Certified Technical Training courses require the technician to periodically recertify via online testing or other method.The certifications and methods are as follows:

Gasboy Product Line

Certification Length of Certification Method of Recertification Cost (until 9/1/06)

Fleet Systems 2 years Online testing N/C

CFN / Profit Point POS 2 years Online testing N/C

Communication

All inquiries regarding GVR Technical Training should be addressed bto ey e-mail to: technicaltraining@gilbarco.com, or by U.S. mail to:

Gilbarco Veeder-Root, Inc. Technical Training
Mail Stop F-43
P.O. Box 22087
Greensboro, NC 27420-2087

For course registration, mail payments with registration form to:

Gilbarco Veeder-Root Technical Training
Mail Stop F-43
PO Box 22087
Greensboro, NC 27420-2087

For training records and certification information e-mail the registrar at technicaltraining@gilbarco.com.

_________

*See Optional Certification Card Order Form

-	Related Links and Documents


»	CFN Technical Training - Registration Form (PDF)
»	Fleet Technical Training - Registration Form (PDF)
»	Training Order Form

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