With the Gasboy customer service offering (GSO), an unbeatable fuel management systems service, you're never alone. With our Gasboy dispenser and fuel management support experts on call 24x7x365, 92% of our calls are resolved over the phone without ever having to dispatch a technician to your site.
Our Technical Support Team helps you:
- Protect your equipment investment
- Increase uptime and reduce costs with our remote diagnostics
- Manage entire site network with ease
Gasboy Service Offering
Gasboy Service Offering coverage entitles Customer to receive on a per site basis:
- Helpdesk that answers Customer’ questions 24/7/365 about Gasboy Fuel Management
- Software Application Upgrades for feature enhancements
Gasboy continuously improves the software quality and routinely releases new revisions of the software annually.
Gasboy Service Offering coverage provides Customer with the following options for receiving the coverage:
- Customer calls on contract are routed to a specialist group that can answer the calls quickly and effectively to resolve customer inquiries about Gasboy.
- If Helpdesk specialist is unable to resolve the issue, a number for a Gasboy Authorized Service Contractor will be provided for the customer to contact.
- Remote Service:
- When necessary, Gasboy Helpdesk specialists will connect into the Gasboy Fuel Management system at the customer’s site to remotely diagnose and remotely resolve the reported problem.
- If Helpdesk specialist is unable to fix the issue, a number for a Gasboy Authorized Service Contractor (ASC) will be provided for the customer to contact.
- Software Application Upgrades: Customer is eligible to receive certain software updates, select enhancements and/or select feature enhancements – as determined by Gasboy from time to time, and related documentation by calling the helpdesk.